“Oldtown” is a small city in the Connecticut River Valley in Western Massachusetts. “Beatrice,” a Black, energetic middle-age woman who is a tenant in “Oldtown Housing Authority (OHA),” is the target of mobbing, including by tenants and staff calling her a bully (although there is no apparent basis for the allegation). She is the tenant commissioner of the OHA board, appointed by the mayor of Oldtown. The legal housing provider in public housing consists of five commissioners, one of whom is a tenant.
In some housing authorities, the governance system is in turmoil. How can we remedy the breakdown in trust that affects everyone: tenants, the board, the executive director, the staff, and even the public? Can we find a way to create a more collaborative, transparent community and to value constructive input from everyone? This is Part 2; see Part 1